EA banned me from Apex Legends for getting hacked by a cheater
“Able to play Apex Legends Season 10? Extra like, get banned, Rami.” That’s what my latest encounter was like with EA. I hadn’t performed Apex Legends in over a yr, however after I lastly redownloaded it to play with my fiancée, I found that I had been banned for dishonest.
First off, I wouldn’t know methods to cheat even when I wished to. Secondly, I’m a Darkish Souls nut. I stay and breathe for the problem of dying and attempting once more to get ok to persevere. Dishonest shouldn’t be enjoyable, and my identify won’t be slandered, rattling it! The one rationalization I can consider is that I used to be hacked. After all, after I requested for proof, EA wouldn’t present any.
I’ve reached out to EA by means of a number of avenues, and I’ve but to obtain any assist in any respect with my ban. Listed here are all of my cataloged experiences with EA’s unhelpful buyer help.
I might relatively die than cheat
After spending a ridiculous period of time getting an Xbox controller to work on my PC, I used to be lastly able to play Apex Legends. Nonetheless, after I launched a match, I used to be booted out with the error: “The consumer’s recreation account has been banned: Banned.” I believed it was a mistake at first, so I attempted once more, and once more, however I had no luck.
So, I reached out to EA through its buyer help portal and inquired about my ban on Apex Legends. I obtained an electronic mail afterwards, stating: “We acquired your notice and did a full investigation of your account. After reviewing your case, we decided that we took the proper motion in accordance with EA insurance policies and procedures. We now have confirmed that your account was concerned in dishonest. Due to this, we won’t take away the sanction in your account.”
Me? Dishonest? Ridiculous. I then responded to that very same electronic mail, stating that, “I wouldn’t even know methods to cheat if I attempted. Are you able to please clarify to me how precisely I cheated after I’ve solely performed the sport a handful of occasions?” For sure, I used to be fairly upset at this level, however their response despatched me to the moon with rage.
The subsequent electronic mail from EA acknowledged: “We now have obtained your most up-to-date correspondence expressing considerations concerning the motion that was taken in your account. After completely investigating your account and concern, we once more discovered that we actioned your account appropriately after it was discovered to have violated our Person Settlement. We can even be unable to supply any particulars relating to our inside procedures. Because of this violation, we won’t take away the sanction that was utilized to your account. After finishing two full investigations into your criticism, we think about this matter closed.”
What else am I alleged to say to folks that received’t hear? EA can’t even inform me how I cheated. I ponder what number of occasions the corporate has banned an account and never given any trigger to the poor unsuspecting consumer. No matter what that assertion stated, I wasn’t giving up on reinstating my account.
So, I reached out to EA Assistance on Twitter to see if I might get any extra headway. I spoke to a beautiful agent named Todd, who defined to me that, “It seems like another person could have accessed your account and this will have led to the ban.” And so Todd guided me by means of EA Portal to file a case for a hacked account versus a banned account. By way of right here, I used to be really in a position to get on the telephone with somebody.
Nonetheless, after I known as the EA helpline, they weren’t very useful. They may solely create a case for me and ship it to the EA Phrases of Service group — the identical group that “thought of this matter closed.” I expressed my considerations to Todd, the stunning Twitter agent, however Todd stated that even they must direct them to the EA Phrases of Service group. Due to this fact, I’m caught between a rock and a banned place.
Shortly after my telephone name, I used to be emailed by an agent named Deepak, stating that, “We may help you in elevating the dispute in opposition to the sanction. Keep in mind this won’t assure the suspension shall be eliminated however a correct investigation shall be carried out by our Phrases and Companies group.”
It’s been over per week since I had that dialog with Todd and Deepak, and I’ve but to obtain a response from EA, aside from a buyer satisfaction survey. Spoiler alert: I’m not happy. I can’t think about that it might be that troublesome to examine if my account was logged into wherever aside from the place I stay (or might have visited). I simply downloaded the Apex Legends Season 10 replace, and guess what? I’m nonetheless banned.
I reached out to EA (on the press aspect) with a sequence of questions in regards to the EA Phrases of Service group’s strategies and why it doesn’t disclose any data to the consumer. It’s been just a few weeks and I’ve but to obtain a response, however you may wager that I’ll replace this text with the solutions if I ever get them.
Take again your false claims, EA!
I’m not a cheater. By no means have been and by no means shall be. My account was both hacked or EA’s investigation course of is bogus, particularly because the Phrases and Service group didn’t trouble to inform me how I used to be dishonest.
This isn’t the primary time EA has falsely banned individuals earlier than. The replace that was launched on Might 4 noticed a bunch of gamers banned with out trigger. It’s totally potential that my account was caught up on this replace as properly, however it appears to be like like I’ll by no means know as a result of EA seems to be leaving me on learn.
I would really like my account again, EA. Please and thanks.
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